Product Development Job

Product Development Job involves leading initiatives in product development, ensuring seamless customer support, and managing after-sales service to uphold quality standards and enhance customer satisfaction. The candidate will collaborate with internal teams, address customer concerns, and drive R&D efforts to develop innovative and cost-effective solutions.

Join a leading paper industry organization where innovation meets excellence! This role offers the opportunity to drive impactful product development, resolve real-world customer challenges, and contribute to groundbreaking R&D initiatives while fostering strong relationships with industry leaders.

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Key Responsibilities

1. After-Sales Service

• Address and resolve customer complaints promptly to ensure satisfaction.
• Troubleshoot quality-related issues in coordination with the Quality Assurance team.
• Provide technical support to customers, offering solutions that improve product performance.
• Organize proactive market visits to gather customer feedback and assess product performance.

2. Product Development

• Lead R&D initiatives for new product development and improvement of existing products.
• Conduct trials and experiments for process enhancement, benchmarking against competitor products.
• Analyze the use of alternative chemicals and implement cost-effective substitutions.
• Periodically assess and upgrade testing instruments to ensure precision in quality checks.

3. Customer Support

• Build strong relationships with customers and stakeholders to foster trust and loyalty.
• Communicate production programs, changes in quality specifications, and other relevant updates to customers.
• Ensure seamless coordination with internal teams to meet customer expectations.
• Develop and implement corrective actions to prevent the recurrence of non-conforming products.

4. Compliance and Documentation

• Ensure adherence to legal, statutory, and company-prescribed standards.
• Maintain and control quality records, audit reports, and other documentation as per compliance requirements.
• Coordinate with government officials and agencies for smooth operations and compliance adherence.

5. Team Management

• Plan and manage manpower for QA and Product Development teams.
• Conduct performance reviews, set goals, and ensure training and development of team members.
• Implement HR initiatives, including ESS action plans and Individual Development Plans (IDPs).

Qualifications & Experience

• Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, or a related field.
• Minimum of 8–10 years of experience in the paper or allied industries.
• Proven expertise in product development, customer support, and after-sales service.

Key Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and customer relationship management skills.
• Familiarity with quality standards and management systems applicable to the paper industry.
• Leadership and team management capabilities.